WHAT DATA DOES TREINIO COLLECT?
WHEN YOU ACTIVATE TREINIO DEVICE AND CREATE AN ACCOUNT
When activating a Treinio device, you will be asked to download the Treinio App and enter information about yourself, such as height, weight, and gender. We use this information to determine your personalized fitness stats – for example, calories burned and distance traveled. Depending on the specific Device you use, it can collect the number of steps you take, your weight, measure your sleep quality and transmit this data to Treinio. To see the full list of data that your Device collects, visit our Product Specifications page. If you want to access data collected by your Device from the Treinio App, you must create a Treinio App account. When you create a Treinio account, we ask for some personal information, including your email address and date of birth.
WHEN YOU ADD INFORMATION TO YOUR ACCOUNT
You can customize your Treinio experience by adding other types of information to your account, such as by adding a detailed weight measurement or by setting an alarm, personalizing your profile with photos, participating in discussion boards. Whenever you add this type of data, we collect it and store it with your other account information.
WHEN YOU VISIT A SITE
Treinio collects some data from everyone who visits our website— even if you don’t have a Treinio App account. Whenever you visit a Site, we collect industry standard log data that records information about your visits, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address from the pages you visited. We use this type of information to provide you with information that’s relevant to your location and to make sure the Site is working properly.
WHEN YOU SYNC YOUR DEVICE
When you sync your device, data about your activity is transferred from your device to our servers. This data is stored and used to provide the Treinio Service. Each time a sync occurs, we also log data about the transmission. Some examples of the log data are the sync time and date, device battery level, and the IP address used when syncing.
WHEN YOU MAKE PURCHASES FROM OUR STORE
We store your shipping address so we can process your order through our fulfillment partner. We do not, however, view or store your credit card information. This is handled by our third-party payment processor. We save the data so that we can provide customer service related to the purchase.
WHEN YOU CONTACT US FOR HELP
Whenever you contact Treinio for help, we collect your name and email address along with any additional information you provide in your request and store it on our servers in order to provide you with customer service and to improve the Treinio service. You can also contact Treinio through public forums such as Facebook or Instagram; however, we cannot maintain the privacy of your communication with us if you contact us through these channels.
WHEN YOU ACTIVATE LOCATION FEATURES
Location features such as mapping are only available if you activate them. When active, Treinio collects data like GPS signals, device sensors, Wi-Fi access points, and cell tower IDs to determine your specific location. We store this information along with your other account information in order to provide you with location features. If you are using a mapping feature, we will send your location information to our mapping service provider so they can display your location on a map. They are contractually prevented from sharing or using this data for any other purpose. You can deactivate these features at any time and Treinio will stop collecting this type of information.
HOW WE USE YOUR DATA?
Treinio uses your data to provide you with the best experience possible, to help you make the most of your fitness, and to improve and protect Treinio. Here are some examples: Height, weight, gender, and age are used to estimate the number of calories you burn.
Contact information is used to send you account notifications and to inform you about new features or products we think you would be interested in.
Logs and other data are used to troubleshoot Treinio services; detect and protect against error, fraud or other criminal activity.
WHAT DATA MAY BE SHARED WITH THIRD PARTIES?
First and foremost: We don’t sell any data that could identify you. We only share data about you when it is necessary to provide our services, when the data is de-identified and aggregated, or when you direct us to share it.
DATA THAT COULD IDENTIFY YOU
Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share PII data under the following circumstances:
With companies that are contractually engaged in providing us with services like order fulfillment, email management, and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us.
If we believe, after due consideration, that doing so is reasonably necessary to comply with a law, regulation, or valid legal process. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by a court order from doing so or where the request or legal process is directly related to a regulatory investigation. In the latter case, we will ensure user information we disclosed is treated as confidential.
DATA THAT DOES NOT IDENTIFY YOU (DE-IDENTIFIED DATA)
Treinio may share or sell aggregated, de-identified data that does not identify you with partners and the public in a variety of ways, such as by providing research or reports about health and fitness or in services provided under our Premium membership. When we provide this information, we take legal and technical measures to ensure that the data does not identify you and cannot be associated back to you.
DATA THAT YOU DIRECT US TO SHARE
OTHER WAYS YOU MIGHT SHARE YOUR DATA
To post to Treinio community message boards, you’ll be asked to create a community username that’s separate from your Treinio username. This community username will be posted next to any comments you publish on community message boards.
CONTESTS AND GIVEAWAYS
Treinio may also ask you to participate in surveys that help us understand your use of our products and services. Any PII you provide to Treinio in these surveys will only be used in relation to that survey and as stated in this Policy.
HOW LONG WE SAVE YOUR DATA
We store your PII for as long as you remain a Treinio customer.
CAN I OPT-OUT OF RECEIVING TREINIO EMAILS?
You can opt-out of receiving weekly summaries, achievement notifications and promotional emails by changing the notification preferences in your account settings or by unsubscribing via the “Unsubscribe” link in any Treinio email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your account maintenance.
HOW DOES TREINIO KEEP MY DATA SAFE?
Treinio uses a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact Customer Service through email: firstname.lastname@example.org.
HOW DOES TREINIO HANDLE DATA FROM INTERNATIONAL VISITORS?